Ordering Process
Order by Phone/Online
Orders can be placed by phone from 9:00 am. – 4:00 pm. Monday though Friday. Online orders can be processed at anytime. You will be contacted during business hours
CALL OR TEXT: 314-983-0090
Showroom Hours
Monday- Friday: 9am to 4pm
Saturday: 8am to 1pm
CLOSED SUNDAY
Deposit/Payments
Event within the week requires a full deposit to reserve the linen. These orders are not always gauranteed, first come, first serve.
An event placed to weeks in advance requires a 50% deposit and full payment 7 days prior to event.
And an event placed a month in advance requires a 25% deposit and a full payment 7 days prior to the event.
Cancellation Policy
There is a 25% non-refundable deposit for any cancellations.
Once the items have left our dock, full charges may apply. Items that are not opened and returned promptly will still receive a 25% non-refundable fee.
Damaged/Lost Linens apply to all customers
The client is liable, if linen is lost, torn, burned or damaged
The replacement value will be charged in addition to the rental charge.
Deliveries
Deliveries are typically made before 2pm, evening deliveries are not an option unless discussed with an associate.
Confirmation of Order and Shipping Dates:
The day that you place an order or reserve a date, you will be receiving a confirmation that includes a ship date, delivery date, event date and return date. After your event, you are responsible for returning the linen to All Seasons using either the return bag enclosed with your order or the original shipping box. Make sure to have the linen counted, packaged and sent back using the enclosed UPS labels on the first business day following your event. If linen is not received back by the 4th business day following your event, extra rental charges may apply.
Pick-Up and Returns
The earliest a pick-up can be made is 2 days prior to the event. If the client would like to hold on the linens longer there is an additional 25% surcharge to hold the linen.
The latest a client can return is 2 days after the event. If the client would like to hold on the linens longer there is an addition 25% surcharge to hold the linen.
Pick-ups and returns should be made in the back of the building, clients should go to the back and ring the door bell where an associate can assist them. This is for paid in full orders only. If an order is not paid in full they must come to the front to remit payment before they go to the back.